If you have a complaint or any other feedback (whether positive or negative, or a suggestion for improvements), we would appreciate hearing from you.
To lodge a complaint or give feedback (whether positive or negative), you can:
Estella Medical and Dental Centre takes complaints seriously. Upon receipt of a complaint, we will examine the complaint and investigate internal procedures.
We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly.
Estella Medical and Dental Centre
Practice Manager
29 Avocet Drive, Estella NSW 2650
If you are not satisfied with our response to your complaint, you can contact the NSW Health Complaint Commissioner.
Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student.
Australian Health Practitioner Regulation Agency (AHPRA)
Telephone: 1300 419 495
Postal Address: GPO Box 9958, Melbourne VIC 3001 Web: www.ahpra.gov.au
Refer to our Privacy Policy regarding complaints relating to a privacy matter.
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