Thank you to all those patients who participated in the patient feedback survey in December 2021. The practice is looking at ways to improve our service based on your feedback. In particular we are discussing how we can improve waiting times and waiting room comfort.

Home visits are available to palliative care / nursing home patients where a genuine medical or social need exists. Any patient requiring home visits should contact the afterhours clinic, where home visits are provided at the Doctors discretion.

Medical Services are Bulk Billed.

Are performed using the FotoFInder Dermo scope equipment, 1 days a week. We have a full range of equipment necessary to treat skin cancers, including Freezing (Cryotherapy), Cautery & surgical removal.

Patient medical records are a confidential document. It is the Policy of this practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorised members of staff. A more detailed privacy policy is available on request.

Wheelchair access is available at the front of the surgery. A changing table for parents with babies is available. If nursing mothers require privacy for feeding please ask reception & arrangements will be made. Unisex toilet available left of reception

Monday to Friday 9.00am to 5.00pm

A standard appointment in is 10 to 15minutes. Should a longer appointment time be required, please advise reception at time of booking. Staff will attempt to book patient with requested GP, if it is urgent they will be given a choice of another GP & triaged appropriately. Walk in patients will also be triaged and booked appropriately.

Estella Medical & Dental Centre is able to cover a wide range of services, we have trained nursing staff, modern equipment & procedure rooms. All instruments are sterilized with modern autoclave equipment and meet the guidelines set by the Royal College of General Practitioners and the requirements of Accreditation Bodies. Our practice is accredited with Quality Practice Association (QPA) & meets all the requirements for quality care in General Practice.

Following is a list of common conditions we deal with:

Family Medicine, Asthma, Diabetes, Hypertension, Heart disease, Arthritis, Chest & Bowel Disorders, Aged Care, Antenatal & Obstetric care, Family Planning Services, Women’s Health, Pap Smears, Men’s Health, Travel Medicine, Work Injuries, Sports Injuries, Fractures with Plastering, Spirometry, Child & Adult Immunisation, Pre-employment medical examinations, Chronic Disease Management, ECGs

On Site we also have

Laverty Pathology    8.30am to 1 pm Mon- Fri

My Chemist Estella  9:00am to 5:30pm Mon-Fri

                                      9:00am to 12:00pm Sat

Phone Number – 1800 043 159

When calling the practice for test results, please phone after 2pm and allow 2 days for routine pathology & 10 days for histopathology (shave Biopsies & minor procedures) unless otherwise advised.

All results are checked by a Doctor. If He/she has noted the result as “no action” it will be communicated to patients by reception as “no action”. If the result has been noted as “discuss”, the doctor will request that the patient make an appointment to discuss the result.

Actual test results will not be given by reception staff, an appointment will be required for the result details.

The doctor may suggest enrolling you in a reminder system for pap smears, diabetes & asthma checks, immunisations, health assessments, care plans & follow up blood tests. If you do not wish to have an automatic follow up, please advise your doctor.

Doctor will usually require a consultation before completing a referral to another Doctor.